Understanding the Ring Doorbell System
The Basics
Before delving into troubleshooting, it’s crucial to understand the fundamental components and operation of your Ring Doorbell. At its core, the Ring Doorbell is a sophisticated device that combines a camera, microphone, speaker, and a doorbell button, all integrated into a single, sleek unit. It connects to your home’s Wi-Fi network, enabling it to transmit video and audio to your smartphone or tablet via the Ring app.
Key Components
The system relies on several key elements. First, the Ring Doorbell unit itself, which captures video and audio when the button is pressed or motion is detected. This unit is either battery-powered, hardwired to your existing doorbell wiring, or a combination of both. Second, the indoor chime (if you have one). This can be your existing mechanical chime or a Ring Chime or Chime Pro device designed to work with the Ring Doorbell. Third, your smartphone or tablet, running the Ring app, is where you receive notifications, view live video, and communicate with visitors. Finally, your Wi-Fi router provides the essential connection that allows the Ring Doorbell to communicate with your devices and the internet.
Model Variations
Different Ring Doorbell models exist, each with its own specific features and installation requirements. Understanding your specific model is important, as the troubleshooting steps might vary slightly. For example, some models are battery-powered only, while others offer a hardwired option. Hardwired models often integrate with your existing doorbell wiring and chime, while battery-powered models rely entirely on a battery for power. The type of chime you have also influences setup and troubleshooting.
Common Causes and Troubleshooting Steps
When your Ring Doorbell doesn’t ring inside, the problem usually stems from one of several key areas. Here’s a breakdown of the most common culprits and how to address them.
Power Challenges
One of the most frequent reasons for a non-ringing doorbell is a power issue. This can manifest differently depending on whether your Ring Doorbell is battery-powered or hardwired.
Battery Powered Ring Doorbell Troubles
If you own a battery-powered Ring Doorbell, the first step is to check the battery level. You can easily do this within the Ring app. Navigate to your device settings and look for the battery status indicator. A low battery will prevent the doorbell from functioning correctly. The solution? Charge the battery. Depending on your model, you may be able to remove the battery and charge it directly. If you have a model where the battery is not removable, you will need to plug the entire doorbell in for charging using a Micro-USB or USB-C cable. Follow the charging instructions provided with your device. If the battery has been charged but doesn’t appear to be holding a charge, it might need to be replaced. Ring sells replacement batteries for its various models.
Sometimes, even a brand-new battery might not work as expected. If this happens, try resetting the doorbell by pressing and holding the setup button on the back of the device for about 20 seconds. Then, re-pair the doorbell with your Wi-Fi network. Ensure that the battery is correctly inserted and making proper contact with the device’s terminals. Double-check the battery compartment for any debris or corrosion that could be interfering with the power connection.
Hardwired Power Problems
If your Ring Doorbell is hardwired, it’s connected to your home’s electrical system. Power issues can be more complex with this configuration. First, carefully examine the wiring connections. Ensure the wires are securely connected to the doorbell unit and any associated chime or transformer. Loose wires can interrupt the power supply. You may need to tighten the screws or re-establish the connections.
Next, it’s important to verify the voltage being supplied to the Ring Doorbell is correct. Ring Doorbell models typically require a specific voltage (often between 8-24 volts AC). Using a multimeter, you can check the voltage at the doorbell wires to ensure it meets the requirement. If the voltage is too low or non-existent, the doorbell may not function.
If the wiring seems sound, investigate your home’s electrical panel. Check for tripped circuit breakers or blown fuses that control the power to your doorbell circuit. A tripped breaker will cut off the power supply. Reset the breaker or replace the fuse as needed. Be extremely cautious when working with electricity, and if you’re not comfortable, consult a qualified electrician.
It’s crucial to prioritize safety when dealing with any electrical work. Always disconnect the power supply to the doorbell circuit before attempting any wiring adjustments or inspections. Turn off the appropriate circuit breaker in your electrical panel. Use appropriate tools, such as insulated screwdrivers and wire strippers, to prevent electrical shock.
Wi-Fi Network Interference
Since the Ring Doorbell relies heavily on a stable Wi-Fi connection, network problems are a common source of frustration.
Dealing with a Weak Signal
A weak Wi-Fi signal can hinder the doorbell’s ability to communicate with your phone and cause a delayed or non-existent ring. You can check the signal strength within the Ring app. Navigate to your device settings and look for the Wi-Fi signal strength indicator. If the signal is weak, the doorbell may struggle to send notifications or trigger the chime.
Consider the doorbell’s placement. Obstacles like thick walls, metal doors, or appliances can weaken the Wi-Fi signal. Try repositioning your router to improve the signal coverage. If that’s not possible, try moving the Ring Doorbell a bit, within reasonable distance, away from any obstacles or interferences.
If repositioning doesn’t resolve the problem, consider using a Wi-Fi extender. A Wi-Fi extender boosts the signal strength, effectively extending your network’s reach. Place the extender halfway between your router and the doorbell to improve connectivity.
Resolving Wi-Fi Network Issues
Sometimes, the problem isn’t the signal strength, but a broader network issue. Ensure that your internet connection is working by testing it on other devices. Browse the internet or stream videos to verify that your internet service is active.
Restart your router and your Ring Doorbell. Power cycling these devices can often resolve temporary glitches that might be interfering with the connection. Unplug your router for about 30 seconds, then plug it back in. Then, restart your Ring Doorbell, typically by pressing and holding the setup button on the back.
Verify that your Ring Doorbell is connected to the correct Wi-Fi network. Double-check the network name and password within the Ring app settings to ensure the device is connected to the right network and that the password is correct.
Addressing Wi-Fi Compatibility Concerns
Most Ring Doorbells operate on the 2.4 GHz Wi-Fi band. Make sure your router supports this band. Most modern routers support both 2.4 GHz and 5 GHz bands, but older routers might only support 2.4 GHz. Consult your router’s manual or settings to confirm its band compatibility.
Some router settings can also interfere with the Ring Doorbell’s operation. Check your router’s firewall settings to ensure they aren’t blocking the Ring Doorbell’s traffic. Disable any Quality of Service (QoS) settings that might prioritize other devices over the Ring Doorbell.
Indoor Chime Settings and Wiring
If you’re using a traditional mechanical chime, a Ring Chime, or Chime Pro, issues with the chime configuration can prevent the inside chime from ringing.
Checking Compatibility
Make sure your existing chime is compatible with your Ring Doorbell model. Most standard chimes work, but some specialized models might require a specific chime kit (included with some Ring Doorbell models). If you’re using a hardwired setup and your existing chime isn’t compatible, you might need to replace it with a compatible model or use the provided chime kit.
Handling Chime Kit Wiring Issues
If your Ring Doorbell installation requires a chime kit, ensure that the kit is wired correctly to both the doorbell and the chime. Refer to the installation instructions provided with the chime kit and the Ring Doorbell. Incorrect wiring is a common cause of non-ringing chimes. Double-check the wiring connections to ensure they match the diagrams and that the connections are secure.
In-App Configuration
Within the Ring app, there are several settings that can affect the indoor chime’s operation. First, check that the “In-Home Chime” setting is enabled. This option must be turned on for the chime to sound inside your home.
Verify that the correct chime type is selected. In the Ring app settings, you can select from various chime types. Select the option that corresponds to your chime model. The correct chime type selection ensures that the Ring Doorbell sends the appropriate signal to the chime.
Adjust the chime volume. Ensure that the volume setting for the indoor chime is not set too low or muted. Raise the volume if needed.
Check for “Do Not Disturb” mode, both in the Ring app and on your smartphone or tablet. If Do Not Disturb mode is enabled, it will prevent notifications and ring sounds from playing. Disable this mode if you want to receive immediate alerts from your Ring Doorbell.
Device and App Troubleshooting
Sometimes, the problem lies not with the doorbell itself or the network, but with the app or your smartphone.
App Notification Management
First, ensure that notifications are enabled in the Ring app. In the app settings, verify that you’ve allowed notifications and selected the desired notification preferences (e.g., sound and banner alerts).
Check your smartphone’s notification settings. Ensure that you’ve allowed the Ring app to send notifications. Your smartphone’s operating system has its own notification controls. Navigate to your smartphone’s settings, find the Ring app, and make sure that notifications are turned on, and the sound is selected. Verify that the volume on your smartphone is turned up.
Troubleshooting Smartphone Problems
Your smartphone’s settings can also interfere with notification delivery. Check your phone’s volume and notification settings to ensure they are set correctly. A muted phone will prevent you from hearing the doorbell ring.
Restart the Ring app. Sometimes, restarting the app can resolve temporary glitches that are preventing the notification from working correctly. Close the app completely and reopen it.
Make sure your smartphone’s operating system is up to date. Older operating systems may not be fully compatible with the latest Ring app features. Update your operating system to the latest version available.
Doorbell Button Scrutiny
Confirm that the doorbell button itself is working properly. Press the button and listen for the sound of the chime, or check for a video recording on the Ring app. If the button is not working, you’ll need to troubleshoot the button. Inspect the button and its surrounding area for any obstructions, like dirt or debris. If there’s debris, clean the button. The button might be damaged or corroded. If the button fails, you might need to replace it.
Ring App Firmware Review
Software and firmware glitches in the Ring app can also lead to problems. Make sure the Ring app is up to date. Check the app store for updates. Install any available updates to benefit from bug fixes and performance improvements.
Examine your Ring Doorbell’s firmware. The Ring Doorbell itself has firmware that must be updated periodically. Check for system updates in the Ring app. Sometimes, these updates will automatically resolve known issues.
Advanced Troubleshooting Steps
If the basic troubleshooting steps don’t solve the problem, there are some more advanced techniques to try.
Performing a Factory Reset
A factory reset can erase all settings and data from the Ring Doorbell and restore it to its original factory state. This can be a useful step if you are unable to correct an issue with your Ring Doorbell. To perform a factory reset, locate the setup button on the back of the Ring Doorbell. Press and hold this button for about 20 seconds until the light ring on the doorbell flashes. Release the button. Wait a few minutes while the device resets. After the reset, you’ll need to reconfigure the Ring Doorbell and reconnect it to your Wi-Fi network using the Ring app.
Engaging Ring Support
If you’ve exhausted all troubleshooting steps and the Ring Doorbell still isn’t ringing inside, it might be time to contact Ring Support. Ring Support can provide further assistance and will be able to review your account and device settings to pinpoint the root cause of the problem. Be sure to gather information about your Ring Doorbell model, your Wi-Fi network details, and the troubleshooting steps you’ve already taken. This information will help Ring Support diagnose and resolve the problem quickly.
Prevention & Best Practices
Once you’ve resolved the issue, it’s important to implement preventative measures to minimize future problems.
Routine Maintenance
Regularly examine the Ring Doorbell’s power source. If you own a battery-powered model, establish a routine for charging or changing the battery. For hardwired models, periodically inspect the wiring for damage or corrosion.
Network Vigilance
Keep a watchful eye on your Wi-Fi signal strength. Monitor the signal strength within the Ring app and take steps to improve the signal if it appears weak.
Software Management
Maintain the Ring app and your smartphone’s operating system by keeping them up to date. This will keep the software running smoothly.
Regular Testing
Make it a habit to test the doorbell’s functionality at regular intervals. Press the doorbell button and confirm that the chime and notifications are working correctly.
Conclusion
When your Ring Doorbell isn’t ringing inside, it can be frustrating. However, by following these troubleshooting steps, you can identify and resolve the issue. From checking the power source and Wi-Fi connectivity to inspecting app settings and the physical components, a methodical approach will often lead to a solution. Remember to revisit your settings within the Ring app and your router’s configuration. Taking these steps will help you get your Ring Doorbell working correctly. If problems persist, contact Ring Support.
By understanding the factors that can cause your Ring Doorbell to fail to ring inside, you can restore its functionality and enjoy the convenience and security it offers.
Call to Action
We encourage readers to share their experiences in the comments section. Have you encountered this issue? What steps did you take to fix it? Your insights might help others. If you’ve tried these troubleshooting steps without success, don’t hesitate to contact Ring Support for expert assistance.
